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Terms of Sale

Payment
We accept credit card payment through Paypal secure service and you do not have to be registered to use their service. They also have the option for bank deposit. Australian customers also have the option of sending money orders for your convenience.
Protecting your personal information is our major priority to our customers.

You also have the added advantage of opening an account for express checkout, which will only take a few minutes! to complete when shopping with us on line. You are also able to determine your order status, check on dates for your past purchases.

Guarantee
Anargento guarantees that our products will be delivered in new condition with out damage or fault in craftsmanship. We believe it crucial that our customers see exactly what they are buying, with providing clear, close-up photos and detailed product information. Our sterling silver is new and is guaranteed to be .925 hallmarked Sterling Silver and/or hallmarked Mexico. Where gems have been used, these are guaranteed to be genuine natural gems or as where described .

Pricing
Buyers are exempt from all taxes.

Customer Service
Please feel free to contact us with any questions or concerns that you may have. We will respond promptly and are only to happy to help. We are here to provide you with an easy, secure shopping experience!

Shipping
All purchases are sent via Australia Post using standard or express shipping and calculated at checkout. International purchases are sent via International Airmail . Multiple purchases are also combined for you at checkout.

Shipping is FREE for all purchases of $100.00 and on our Tree Free Greeting Cards.

Usual delivery estimates are 2-5 days for Domestic . Perth may extend up to 10 days. International estimates are between 7- 10 days.
Anargento takes no responsibility for parcels lost or damaged through Australia Post or that are sent to incorrect addresses. Please pay particular attention in providing the correct information at checkout.
Your order will be dispatched on receipt of payment, on the same business day if purchased before 3PM EST. Purchases made on weekends, public holidays and after 3PM will be dispatched on the next business day.

Customer service will email notification when your purchase has been dispatched or you may check the status in your account.

Returns
We want are customers to be happy with their purchase and the service we provide and will gladly exchange goods if returned within a 14 day period from time of sale. Goods must be sent at the expense of the customer, in it`s original packaging, unused, unworn and in perfect condition, with the original receipt please. Anargento will not authorize an exchange if the above terms are not met.

Please email customer service to authorize your exchange before returning your purchase, within 48 hours of receiving your parcel. Shipping charges are the responsibility of the customer, unless an error was made by Anargento, in which we will incur the expense.

Due to the Health & Hygiene regulations and in an effort to protect the health of our customers, earrings and body jewellery are unable to be exchanged or refunded.
Last Updated: 13 Feb 2008 19:51:55 PST home  |  about  |  terms  |  contact
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